Refund policy

Return & Exchange Policy

We want you to love your purchase! Please review our policy carefully before submitting an exchange request.

Exchanges Only

• We do not offer refunds.

• Exchanges only are accepted within 14 days of the delivery date.

Eligibility for Exchange

To be eligible, items must:

• Be unused, unworn, and unwashed

• Be in original condition with all tags attached

• Show no signs of wear, damage, or alteration

Items that do not meet these requirements will be returned to the customer.

Exchange Process

• Customers are responsible for return shipping costs.

• Once we receive and inspect the item, your exchange will be processed.

• Exchanges are subject to item availability. If the requested item is unavailable, store credit may be issued at our discretion.

Incorrect or Damaged Items

• If you received the wrong item or your order arrived damaged due to our error, we will cover the return shipping and ensure a replacement is sent at no additional cost.

• Please contact us within 48 hours of delivery with photos of the issue.

Final Sale Items

• All sale items, promotional items, and discounted purchases are final sale and not eligible for exchange.

How to Start an Exchange

Email us at BACKONFIGGINFO@GMAIL.COM with:

• Your order number

• The item(s) you’d like to exchange

• The reason for the exchange